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August 29, 2004
ATT and me
I really liked my cellular phone service provider (Cellular One) and was a bit miffed when they sold out to ATT last spring. Cell One had great customer service and each time my son came home on leave, the local store would loan him a phone and add him to my account for a few weeks until he left again, so that he wouldn't have to change his plan or pay roaming charges. So, when I dropped into the newly renamed ATT store that first month to pay my cell phone bill and was informed that they didn't accept payments at the store level but I could mail it, pay it online, or call it in, I wasn't very happy. Not unhappy enough to change providers but not happy.
Last week, I dropped my phone into my dog's water dish. It was toast. Since my son was deploying to Iraq within days, I needed a phone immediately. I stopped in to see if I could get a loaner until a replacement phone arrived under the warranty and was told, "Oh, we don't do loaners."
You do not mess with a Marine Mom whose son is deploying within short order. Especially if she is PMSing. 15 minutes later, I walked out with a loaner phone. And one day later, I realized that the reason it was a loaner phone was because it would not hold a charge. Twenty minutes of talk time drains the battery. Last night, I was in Salem when the battery started beeping. My car charger wouldn't work and so I stopped in at yet another ATT store, 15 minutes before closing, and asked if they could charge it for a few minutes. They not only charged it but sent me home with a loaner car charger - this one worked. They didn't take my name or ask for a deposit. They trust me to bring back the charger and I will.
What a difference a store makes. And while I still plan to switch my plan to Sprint - they have the phone I want - I do appreciate the Salem store's helpful clerks. They not only support our troops but troop families too and that means a lot.
Posted by Deb at August 29, 2004 09:37 PM
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Comments
20/20 did a special on cell phones a while back. this is what someone said about at&t.
"friends don't let friends get at&t"
i would definitely advise against them too.
jess
Posted by: jessica at August 30, 2004 04:40 AM
I am an at AT&T Wireless store manager and not only do I care about everyone I take care of-but I appreciate them. I am sorry you have ever experienced an issue, and if you ever need personal help please call me directly and I will make it happen. Please don't ever judge an entire Company over some bad apples, I think there are bad apples in every barrel, sometimes they are at the bottom and you cannot see them. Dawn Wilson 360-609-1257 my mobile
Posted by: Dawn Wilson at August 30, 2004 08:56 AM